About the Company
Aviva is one of the leading international savings, pensions, and insurance businesses. For over 325 years, we have been helping our customers to plan for their future and protect what’s important to them. We believe in providing simple, innovative solutions that are easy to understand and access. Our commitment to our customers is at the heart of everything we do, powered by a diverse and inclusive team dedicated to excellence and community involvement.
Job Description
Are you a master of written communication with a passion for helping others? Aviva is seeking a dedicated Email Support Officer to join our dynamic remote customer service team. In this role, you will be the primary point of contact for our customers, providing clear, concise, and empathetic written responses to a wide range of inquiries. This is a crucial position that requires exceptional attention to detail, strong problem-solving skills, and the ability to maintain our high standards of customer satisfaction, all from the comfort of your home office.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, ensuring clarity and accuracy.
- Resolve customer issues, provide information, and guide them through Aviva's products and services.
- Maintain a comprehensive understanding of company policies, procedures, and product offerings.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
- Identify opportunities to improve customer satisfaction and contribute to process enhancements.
- Adhere to data protection regulations and company compliance guidelines.
- Manage multiple email inquiries simultaneously while maintaining high quality standards.
Required Skills
- Exceptional written communication and grammar skills.
- Proficiency in using email platforms and CRM software.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote environment.
- High level of empathy and customer-centric approach.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to quickly learn new systems and processes.
Preferred Qualifications
- Previous experience in a customer service or support role, especially email-based.
- Familiarity with financial services or insurance products.
- Experience working in a remote team setting.
- A degree or equivalent qualification in English, Communications, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous pension scheme.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career progression.
- Access to exclusive employee discounts.
- Flexible working arrangements and support for remote work setup.
- Employee assistance program for personal and professional support.
- Paid time off and holiday entitlement.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.