About the Company
Capita is a leading provider of business process management and professional services, partnering with clients across the public and private sectors to deliver transformational outcomes. We pride ourselves on creating exceptional customer experiences and empowering our teams to thrive in dynamic environments. Join us and be part of a company committed to growth, innovation, and making a real difference.
Job Description
Are you passionate about providing outstanding customer service and ready to kickstart your career immediately? Capita is seeking dedicated Google Care Representatives to join our vibrant team in Manchester. In this on-site role, you will be the first point of contact for Google users, assisting them with a variety of queries, troubleshooting issues, and ensuring a positive brand experience. Full training will be provided, making this an excellent opportunity for individuals eager to learn and grow within a supportive environment.
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat for Google products and services.
- Effectively diagnose and resolve technical and non-technical issues for users.
- Escalate complex problems to senior support teams when necessary.
- Maintain accurate records of customer interactions and solutions.
- Educate customers on product features and guide them through solutions.
- Adhere to all company and client policies and procedures.
- Continuously learn and adapt to new product updates and service enhancements.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to empathize with customers and provide patient, clear assistance.
- Proficiency in basic computer navigation and internet usage.
- Ability to work effectively in a fast-paced team environment.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a customer service, call center, or retail environment.
- Familiarity with Google products and services (e.g., Gmail, Google Maps, Chrome).
- A positive attitude and a genuine desire to help others.
Perks & Benefits
- Competitive salary with performance incentives.
- Comprehensive paid training program.
- Opportunities for career advancement within Capita.
- Employee discount programs.
- Health and wellness initiatives.
- Pension scheme.
- Modern office facilities with excellent transport links.
- Vibrant and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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