About the Company
Catholic Charities Fort Wayne-South Bend is a non-profit organization dedicated to serving the most vulnerable members of our community. With a rich history of compassion and service, we provide a wide range of programs including family assistance, food resources, refugee services, and support for those navigating state benefit systems. We are committed to fostering hope and dignity for all, driven by a mission of faith and social justice.
Job Description
We are seeking a dedicated and detail-oriented Government Office Aide to join our team in Fort Wayne. This crucial role focuses on assisting individuals and families with accessing and understanding various state benefits. You will play a vital part in guiding applicants through the bureaucratic process, ensuring all documentation is accurate, and providing empathetic support. This position is perfect for someone with strong organizational skills, excellent communication abilities, and a passion for public service and community support.
Key Responsibilities
- Assist clients in completing applications for state benefit programs, including but not limited to Medicaid, SNAP, TANF, and housing assistance.
- Verify and organize required documentation, ensuring all submissions are complete and accurate.
- Liaise with state government agencies to track application statuses and resolve discrepancies.
- Provide clear, concise, and compassionate explanations of benefit eligibility criteria and application processes to clients.
- Maintain confidential client records with the utmost discretion and adherence to privacy regulations.
- Schedule appointments, manage client intake, and handle general office administrative tasks.
- Stay updated on changes to state and federal benefit policies and procedures.
- Collaborate with other team members to provide holistic support services to clients.
Required Skills
- High School Diploma or GED equivalent
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work compassionately and effectively with diverse populations
- Demonstrated ability to maintain confidentiality
Preferred Qualifications
- Associate's degree or higher in Social Work, Public Administration, or a related field
- Bilingual proficiency (especially Spanish)
- Previous experience in an office environment or customer service role
- Familiarity with state benefits programs in Indiana
Perks & Benefits
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 403(b) retirement plan with employer contributions
- Opportunities for professional development and training
- Supportive and mission-driven work environment
- Employee assistance program
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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