About the Company
Amplifon Canada is a leading global hearing care provider dedicated to helping people rediscover the joy of sound. With a network of clinics across Canada, we offer innovative hearing solutions, personalized care, and a commitment to improving the quality of life for our clients. Join a compassionate team driven by purpose and excellence.
Job Description
Are you passionate about helping others and eager to start a career in healthcare? Amplifon Canada is seeking a dedicated and enthusiastic Hearing Aid / Audiology Assistant to join our team in Pointe-Claire. This multifaceted role combines retail support with clinical assistance, offering a dynamic environment where you’ll be instrumental in ensuring a seamless and positive experience for our clients. You will provide crucial support to our Audiologists and Hearing Instrument Specialists, manage clinic operations, and assist clients with their hearing care needs.
Key Responsibilities
- Greet and assist clients, ensuring a welcoming and professional environment.
- Schedule and confirm appointments, manage client records, and handle general administrative tasks.
- Assist Audiologists and Hearing Instrument Specialists during consultations, fittings, and follow-up appointments.
- Perform minor hearing aid repairs, cleanings, and maintenance under supervision.
- Educate clients on the proper use and care of their hearing aids and accessories.
- Manage inventory of hearing aids and related products, process sales transactions.
- Maintain the cleanliness and organization of the clinic and retail area.
- Handle incoming calls, answer client inquiries, and provide exceptional customer service.
- Process insurance paperwork and billing inquiries.
- Support marketing and outreach efforts as needed.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Strong organizational and time management abilities.
- Proficiency in basic computer applications (MS Office, CRM software).
- High level of empathy, patience, and a genuine desire to help people.
- Ability to work effectively in a fast-paced retail and clinical environment.
- Fluency in English and French (written and spoken) is highly preferred.
Preferred Qualifications
- Previous experience in a retail or healthcare support role.
- Knowledge of audiology terminology or hearing aid technology.
- Experience with clinic management software.
- Post-secondary education in a related field (e.g., Medical Office Administration, Healthcare Assistant program).
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement within a global company.
- Employee assistance program.
- Supportive and collaborative team environment.
- Discounted hearing care services and products.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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