Hotel Front Desk Clerk – 5-Star Service focus

About the Company

The Ben Lomond Hotel, an Autograph Collection by Marriott property, is a historic and prestigious hotel located in the heart of Ogden, Utah. Renowned for its elegant charm, exceptional service, and unique character, we provide an unparalleled experience for our guests. Our commitment to luxury and personalized attention defines every aspect of our operation, ensuring memorable stays that reflect the highest standards of hospitality. Join our dedicated team and contribute to a legacy of excellence.

Job Description

We are seeking a highly motivated and customer-centric Hotel Front Desk Clerk with a strong focus on delivering 5-star service to join our esteemed team. As the first point of contact for our guests, you will play a pivotal role in creating an unforgettable and seamless experience from arrival to departure. This position requires an individual with an impeccable professional demeanor, exceptional communication skills, and a genuine passion for hospitality. If you thrive in an environment where every detail matters and guest satisfaction is paramount, we encourage you to apply.

Key Responsibilities

• Warmly greet and welcome all guests upon arrival, ensuring a seamless check-in and check-out process.
• Handle guest inquiries, requests, and complaints with professionalism, efficiency, and a proactive attitude, aiming for immediate resolution and guest satisfaction.
• Manage reservations, room assignments, and guest profiles accurately and efficiently using property management systems.
• Provide comprehensive information about hotel facilities, services, and local attractions, offering personalized recommendations.
• Process payments, maintain accurate cash drawer, and handle all financial transactions with integrity.
• Uphold the highest standards of discretion and confidentiality regarding guest information.
• Collaborate effectively with other hotel departments to ensure cohesive service delivery.
• Maintain a tidy and organized front desk area, projecting a professional and welcoming image.
• Handle incoming calls, direct them appropriately, and take messages accurately.
• Perform wake-up calls and assist guests with special requests.

Required Skills

• Exceptional interpersonal and communication skills (verbal and written).
• Proven ability to provide outstanding customer service, ideally in a luxury setting.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience (1+ years) in a front desk or guest services role within a 4- or 5-star hotel environment.
• Familiarity with property management systems (e.g., Opera, FOSSE).
• Fluency in additional languages beyond English.
• High school diploma or equivalent; associate's or bachelor's degree in Hospitality Management a plus.

Perks & Benefits

• Competitive hourly wage with opportunities for growth.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Employee discounts on hotel stays and F&B across Marriott brands.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Complimentary meals during shifts.
• 401(k) retirement plan with company match.

Apply Now