About the Company
Forbes Travel Guide is the only independent global rating system for luxury hotels, restaurants and spas. We provide discerning travelers with a trusted, objective service to help them make the best choices for their luxury travel experiences. Our team of expert auditors upholds the highest standards of hospitality excellence worldwide, setting the benchmark for service excellence in the luxury travel sector.
Job Description
Are you passionate about luxury travel and possess an eagle eye for detail? Forbes Travel Guide is seeking a dedicated Hotel Mystery Auditor to join our elite team. In this unique and exciting role, you will have the extraordinary opportunity to travel to some of the world’s most exquisite hotels, assessing their service, facilities, and overall guest experience against our stringent global standards. This is a rare chance to indulge in complimentary luxury stays, with all travel expenses fully covered, while playing a critical role in maintaining and elevating the benchmark for excellence in the global hospitality industry. You will provide invaluable, objective feedback that directly influences the coveted ratings and prestigious reputations of top-tier luxury establishments worldwide.
Key Responsibilities
- Conduct comprehensive, incognito audits of luxury hotels, resorts, and spas in various global destinations.
- Evaluate all facets of the guest experience, from the initial booking process and check-in to dining, spa services, and check-out procedures.
- Adhere strictly to Forbes Travel Guide's proprietary rating standards and meticulous methodology during every audit.
- Document observations thoroughly and accurately, providing detailed, objective, and constructive feedback in written reports.
- Prepare and submit comprehensive audit reports within specified deadlines, ensuring clarity and precision.
- Maintain absolute confidentiality, discretion, and anonymity throughout the entire auditing process.
- Represent Forbes Travel Guide with the highest level of professionalism, integrity, and ethical conduct at all times.
- Continuously stay updated on current luxury hospitality trends, service innovations, and industry best practices.
Required Skills
- Exceptional attention to detail and acute observational skills, with a keen eye for subtle nuances.
- Excellent written and verbal communication skills, capable of articulate and concise reporting.
- Strong analytical and critical thinking abilities to assess and evaluate complex service experiences.
- Proven ability to maintain discretion, confidentiality, and anonymity in sensitive environments.
- Proficiency in report writing and efficient data entry, utilizing digital platforms.
- High degree of adaptability to diverse cultural environments, service styles, and travel logistics.
- Possession of a valid passport and an enthusiastic willingness to travel extensively (up to 70-80% of the time).
- Unwavering personal integrity and a strong commitment to ethical conduct and objectivity.
Preferred Qualifications
- Previous professional experience (at least 2 years) in luxury hospitality (hotels, resorts, spas) operations or management.
- Prior background in quality assurance, mystery shopping, or professional auditing roles.
- Fluency in multiple languages, particularly those relevant to international luxury travel destinations.
- Bachelor's Degree in Hospitality Management, Business Administration, or a closely related field.
Perks & Benefits
- Complimentary luxury hotel and resort stays as a fundamental part of your professional duties.
- All travel expenses, including flights, ground transportation, and a per diem for meals, are fully covered and reimbursed.
- Competitive annual salary commensurate with experience, along with a comprehensive benefits package.
- Unparalleled opportunity to experience world-class hospitality and travel to prestigious global destinations.
- Significant professional development and career growth opportunities within a respected global organization.
- Be part of a dynamic, supportive, and highly professional team dedicated to excellence.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.