About the Company
Hilton Garden Inn is a globally recognized brand synonymous with comfort, quality, and exceptional service. At our Oxnard/Camarillo location, we are dedicated to providing our guests with a welcoming home away from home, ensuring every stay is memorable. We believe in fostering a supportive work environment where team members can grow, learn, and contribute to our tradition of excellence.
Job Description
Are you eager to start a career in the vibrant hospitality industry but lack prior experience? We have an exciting opportunity for a Trainee Hotel Receptionist to join our front desk team. This role is perfect for motivated individuals who are passionate about customer service and ready to learn. We provide comprehensive, full training, equipping you with all the skills needed to excel in this essential position. As the face of our hotel, you will play a crucial role in creating a positive first and last impression for our guests, ensuring their needs are met with professionalism and a friendly demeanor.
Key Responsibilities
- Participate actively in all provided training modules to quickly learn hotel operations and systems.
- Greet guests warmly upon arrival and assist with the check-in and check-out process.
- Answer and direct incoming calls, taking messages and providing information as required.
- Handle guest inquiries and requests efficiently and courteously, resolving minor issues or escalating as needed.
- Process payments, manage reservations, and update guest information accurately in our property management system.
- Maintain a tidy and organized front desk and lobby area.
- Familiarize yourself with local attractions and amenities to provide helpful recommendations to guests.
- Collaborate effectively with other hotel departments to ensure a seamless guest experience.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- A strong passion for customer service and guest satisfaction.
- Ability to learn new software and procedures quickly.
- Professional and friendly demeanor with a positive attitude.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, food service).
- Familiarity with a second language (e.g., Spanish).
- An interest in building a long-term career in the hospitality industry.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within Hilton and our property.
- Employee discounts on hotel stays and dining worldwide.
- Health, dental, and vision insurance for full-time employees.
- Paid time off and holiday pay.
- A supportive and inclusive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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