About the Company
Columbia Legal Services (CLS) is a non-profit organization dedicated to serving the legal needs of low-income and underserved communities across Washington state. With a strong commitment to social justice, CLS works to dismantle inequities and to advance the rights of individuals and families through civil legal aid, policy advocacy, and community partnerships. Our work impacts a wide range of issues including housing, workers’ rights, immigrant rights, and youth justice. We are a passionate team striving to create lasting change and ensure access to justice for all.
Job Description
We are seeking a compassionate and highly organized Intake Receptionist to join our dedicated team in Pasco, Washington. As the first point of contact for clients seeking legal and social services, you will play a critical role in creating a welcoming and supportive environment. This position involves managing initial inquiries, conducting preliminary screenings, providing administrative support, and connecting individuals with the appropriate resources within our organization or external partners. The ideal candidate will possess excellent communication skills, a strong ability to empathize, and a commitment to serving vulnerable populations.
Key Responsibilities
- Greet and welcome clients and visitors in a professional and empathetic manner, both in-person and over the phone.
- Conduct initial client intake interviews and screenings to gather essential information and determine eligibility for services.
- Maintain strict confidentiality of all client information and sensitive data.
- Schedule appointments for legal staff and manage their calendars efficiently.
- Answer and direct incoming calls, taking accurate messages and providing general information about CLS services.
- Assist clients with completing necessary paperwork and forms.
- Manage the reception area, ensuring it remains tidy and professional.
- Provide administrative support to legal staff, including photocopying, scanning, filing, and data entry.
- Refer clients to appropriate internal departments or external community resources as needed.
- Collaborate with legal and social service teams to ensure seamless client transitions and support.
- Handle incoming and outgoing mail and deliveries.
- Maintain office supplies inventory and place orders when necessary.
Required Skills
- High school diploma or equivalent.
- Minimum of 1 year of experience in a reception, administrative, or customer service role, preferably in a legal or social services environment.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Compassionate and empathetic approach to interacting with clients from diverse backgrounds.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
- Bilingual proficiency in English and Spanish is highly preferred.
- Experience working with vulnerable populations or in a non-profit setting.
- Familiarity with case management software.
- Knowledge of local community resources in the Pasco area.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays, vacation, and sick leave.
- Retirement savings plan with employer contributions.
- Life and disability insurance.
- Professional development opportunities.
- Employee assistance program (EAP).
- Meaningful work with a direct impact on social justice.
- Collaborative and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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