About the Company
Huntington Health is a nationally recognized, non-profit organization dedicated to providing outstanding patient care, medical education, and research to the San Gabriel Valley. For over a century, we’ve been a cornerstone of the community, committed to delivering compassionate and high-quality healthcare services. Our innovative Mobile IV Therapy program extends our reach, providing essential treatments directly to patients in the comfort of their homes or offices, ensuring timely and effective care.
Job Description
We are seeking a highly organized and detail-oriented Mobile IV Therapy Dispatcher to join our fast-paced healthcare administration team. In this critical role, you will be the central point of contact for coordinating our mobile IV therapy services, ensuring efficient scheduling, dispatching, and communication between patients, nurses, and medical staff. This position requires exceptional multi-tasking abilities, strong communication skills, and a calm demeanor under pressure. If you thrive in a dynamic environment and are passionate about contributing to a team that delivers vital healthcare, we encourage you to apply.
Key Responsibilities
- Manage the incoming calls and online requests for mobile IV therapy services.
- Efficiently schedule and dispatch mobile IV therapy nurses to patient locations, optimizing routes and response times.
- Serve as the primary communication link between patients, nurses, and medical directors, providing real-time updates and support.
- Maintain accurate records of appointments, patient information, and service logs in the electronic health record (EHR) system.
- Verify patient insurance eligibility and process initial payment information as needed.
- Troubleshoot and resolve scheduling conflicts or logistical challenges proactively.
- Ensure compliance with all healthcare regulations and company protocols.
- Provide exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Assist with administrative tasks as required to support the Mobile IV Therapy program.
Required Skills
- Minimum of 1 year of experience in a dispatch, call center, or healthcare administrative role.
- Proficiency in using scheduling software and electronic health record (EHR) systems.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Problem-solving abilities and a proactive approach.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Healthcare Administration or a related field.
- Previous experience in a medical dispatch or emergency services environment.
- Knowledge of medical terminology.
- Familiarity with HIPAA regulations.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Employee assistance program.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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