About the Company
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building a better future for clients and communities. With a tradition of caring for clients and communities for over 150 years, Truist offers a wide range of services including retail, small business, and commercial banking; asset management; capital markets; wealth management; and insurance. We believe in the power of people to make a difference and are dedicated to fostering a diverse and inclusive environment where every teammate can thrive.
Job Description
We are seeking a highly motivated and customer-focused Retail Banker to join our dynamic team in Fayetteville, NC. As a Retail Banker, you will be the face of Truist, building strong relationships with clients and helping them achieve their financial goals. This role involves providing exceptional customer service, assisting with various banking transactions, identifying client needs, and cross-selling suitable financial products and services. You will play a crucial role in maintaining our reputation for excellence and contributing to the financial well-being of our community.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Open new accounts and service existing ones, ensuring all necessary documentation is completed.
- Identify client needs and recommend appropriate Truist products and services, such as checking and savings accounts, credit cards, and loan products.
- Educate clients on digital banking solutions and self-service options.
- Resolve customer inquiries and issues with professionalism and a client-first approach.
- Maintain a thorough understanding of all bank products, services, and regulatory compliance requirements.
- Actively participate in branch sales goals and initiatives.
- Adhere to all bank policies, procedures, and security protocols.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a proactive and empathetic approach.
- Proven ability to identify and meet client needs.
- Basic mathematical aptitude and attention to detail.
- Proficiency in computer systems and standard office software.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience in banking, retail, or a customer service-intensive role.
- Familiarity with banking software and CRM systems.
- Bilingual capabilities (e.g., Spanish).
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company-paid holidays.
- Tuition reimbursement program for continued education.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Wellness programs and initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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