About the Company
Truist Bank, formed by the merger of BB&T and SunTrust, is a purpose-driven financial services company committed to inspiring and building better lives and communities. With a deep heritage of community banking and client-focused service, Truist offers a wide range of services including consumer and commercial banking, wealth management, and insurance. We empower our teammates to make a real impact, foster a culture of integrity, and drive innovation to meet the evolving needs of our clients.
Job Description
We are seeking a highly motivated and customer-centric Retail Banker to join our team in Wesley Chapel, Florida. This role is perfect for individuals passionate about building relationships, providing exceptional service, and helping clients achieve their financial goals. As a Retail Banker, you will be the face of Truist, assisting clients with their banking needs, identifying opportunities to offer suitable products and services, and processing transactions accurately and efficiently. This position offers performance-based monthly bonuses, rewarding your dedication to client success and sales excellence.
Key Responsibilities
- Engage clients in meaningful conversations to understand their financial needs and goals.
- Process routine banking transactions accurately, including deposits, withdrawals, transfers, and loan payments.
- Educate clients on Truist's full range of products and services, including checking accounts, savings accounts, credit cards, loans, and digital banking solutions.
- Proactively identify sales opportunities and refer clients to specialists for complex needs (e.g., mortgage, investment).
- Resolve client inquiries and issues promptly and professionally, escalating when necessary.
- Maintain a comprehensive understanding of bank products, services, and compliance regulations.
- Build and nurture strong, long-lasting client relationships to foster loyalty and retention.
- Actively participate in branch meetings and training to enhance product knowledge and sales skills.
- Adhere to all bank policies, procedures, and security protocols.
- Contribute to a positive and collaborative team environment.
Required Skills
- Minimum of 6 months of experience in customer service, retail, or sales.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong ability to build rapport and establish trust with clients.
- Demonstrated ability to identify client needs and present solutions.
- Basic computer proficiency and comfort with technology.
- Ability to work in a fast-paced environment and manage multiple tasks.
- High school diploma or equivalent.
Preferred Qualifications
- Previous banking or financial services experience.
- Associate's or Bachelor's degree in Business, Finance, or related field.
- Experience with cash handling and balancing.
- NMLS registration (or willingness to obtain upon hire).
Perks & Benefits
- Competitive base salary with performance-based monthly bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Tuition reimbursement program.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Employee banking benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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