About the Company
Google is a global technology leader that strives to organize the world’s information and make it universally accessible and useful. Our innovations in search, cloud computing, and AI have transformed how billions of people connect, work, and live. We are committed to building a diverse and inclusive workforce and fostering a culture of continuous learning and growth.
Job Description
Join Google’s dynamic Customer Success team in Tulsa as a Student Customer Success Associate with a tech focus. This part-time role offers an exciting opportunity to gain hands-on experience in a fast-paced environment, working directly with clients to ensure their success with Google’s innovative products and services. You will act as a crucial point of contact, providing support, guidance, and technical assistance, while contributing to long-term client relationships. This position is ideal for students passionate about technology and eager to make an impact in a world-leading company.
Key Responsibilities
- Provide proactive customer support and technical assistance to Google clients.
- Onboard new customers and ensure successful adoption of Google products and solutions.
- Monitor customer health and identify opportunities for product utilization and growth.
- Collaborate with internal teams (sales, product, engineering) to resolve customer issues and provide feedback.
- Conduct regular check-ins and business reviews with assigned clients to understand their needs and challenges.
- Document customer interactions, feedback, and solutions in CRM systems.
- Assist in creating and updating customer success resources and training materials.
Required Skills
- Currently enrolled in a Bachelor's or Master's degree program, preferably in a technical field (e.g., Computer Science, IT, Engineering) or Business with a strong technical aptitude.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- Ability to quickly learn new technologies and explain complex concepts simply.
- Demonstrated passion for technology and customer success.
- Ability to work 15-20 hours per week during academic terms.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, help desk, intern).
- Familiarity with Google Workspace or other cloud-based collaboration tools.
- Basic understanding of CRM software (e.g., Salesforce).
- Experience with data analysis or reporting tools.
Perks & Benefits
- Competitive hourly pay.
- Flexible working hours to accommodate academic schedule.
- Access to Google's internal learning and development resources.
- Opportunity to work with industry-leading professionals.
- Hybrid work model, offering a blend of on-site and remote flexibility.
- Potential for future full-time opportunities upon graduation.
- Free snacks and beverages on-site.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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