About the Company
CVS Health is a leading healthcare innovation company with a purpose to help people on their path to better health. We provide a full range of health services, from our retail pharmacies and walk-in clinics to our pharmacy benefits manager and various care solutions. Our dedicated team works tirelessly to make healthcare more accessible, affordable, and effective for millions of Americans. Join us in making a real difference in the lives of our patients and communities.
Job Description
We are seeking a dedicated Teleperformance Pharmacy Support Aide with a strong clinical administration focus to join our team in Long Beach, CA. In this vital role, you will provide comprehensive administrative support to our pharmacy operations, ensuring smooth patient care coordination, accurate record-keeping, and efficient communication within a fast-paced healthcare environment. This position is perfect for an organized, empathetic, and detail-oriented individual passionate about contributing to patient well-being.
Key Responsibilities
- Manage and process patient prescriptions and related documentation.
- Handle incoming calls from patients, healthcare providers, and insurance companies with professionalism and efficiency.
- Assist with insurance verification and prior authorization processes.
- Maintain accurate patient records and ensure data entry integrity.
- Schedule and confirm patient appointments or consultations as needed.
- Collaborate with pharmacists and other healthcare professionals to ensure seamless service delivery.
- Respond to and resolve patient inquiries regarding prescriptions, services, and accounts.
- Perform general administrative duties, including filing, faxing, and scanning.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in medical terminology.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Competency in using standard office software (e.g., Microsoft Office Suite).
- High level of empathy and customer service orientation.
Preferred Qualifications
- Previous experience in a pharmacy, clinical, or healthcare administrative role.
- Knowledge of pharmacy management systems.
- Certification as a Pharmacy Technician (CPhT) or willingness to obtain.
- Experience with electronic health records (EHR) systems.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Employee assistance programs.
- Tuition reimbursement opportunities.
- Career development and growth opportunities within a leading healthcare organization.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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