About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are driven by a commitment to excellent customer service, technological innovation, and a diverse, inclusive workplace. Join our team in Tulsa and be part of a company that values your talent and growth.
Job Description
Are you passionate about helping people and eager to kickstart your career in customer support? Teleperformance in Tulsa is seeking dedicated and empathetic individuals to join our team as a Support Specialist. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries with efficiency and a positive attitude. This is an exciting opportunity to grow with a global leader, offering comprehensive training, clear career paths, and a fantastic work environment. Plus, eligible new hires can receive a $1,500 sign-on bonus!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues, escalating complex cases when necessary.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Adhere to company policies and procedures, ensuring compliance and data security.
- Continuously learn and adapt to new product information and service updates.
- Collaborate with team members to achieve departmental goals and enhance the overall customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Basic computer proficiency and ability to navigate multiple systems.
- Problem-solving aptitude with a customer-centric approach.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous customer service experience (e.g., retail, hospitality, call center).
- Familiarity with CRM software.
- Associate's degree or some college coursework.
- Bilingual proficiency (e.g., Spanish, French).
Perks & Benefits
- Eligible for a $1,500 sign-on bonus (terms and conditions apply).
- Comprehensive paid training program.
- Medical, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Career development and advancement opportunities.
- Employee assistance program.
- Dynamic and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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