About the Company
UPS, a global leader in logistics, offers a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business. With a history spanning over a century, UPS is committed to connecting people and businesses worldwide through efficient, reliable, and sustainable services. We value customer insights and are dedicated to improving our services based on direct feedback.
Job Description
UPS is seeking a detail-oriented and articulate Feedback Assistant to join our remote team. In this pivotal part-time role, you will be instrumental in gathering, analyzing, and reporting on customer opinions regarding our services, digital platforms, and overall brand experience. This position is 100% remote, offering flexibility and the opportunity to contribute valuable insights that drive service enhancements and innovation at a global logistics leader. You will focus on qualitative and quantitative feedback, helping us understand customer sentiment and identify areas for improvement.
Key Responsibilities
- Actively participate in remote feedback sessions, surveys, and opinion-gathering initiatives.
- Document and categorize customer feedback across various touchpoints, including online forums, product reviews, and direct survey responses.
- Analyze qualitative data to identify common themes, pain points, and areas of satisfaction.
- Summarize key findings and prepare concise reports for internal stakeholders.
- Collaborate with customer experience and product development teams to ensure feedback is actioned appropriately.
- Maintain strict confidentiality and data integrity in all feedback processes.
- Contribute to the continuous improvement of feedback collection methodologies.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical abilities with attention to detail.
- Proficiency in using online survey tools and data entry platforms.
- Ability to work independently and manage time effectively in a remote environment.
- Basic understanding of customer service principles.
- Reliable internet connection and a quiet home office setup.
Preferred Qualifications
- Previous experience in customer service, market research, or data entry.
- Familiarity with logistics or e-commerce operations.
- Experience with qualitative data analysis.
- Associate's or Bachelor's degree in a related field (e.g., Marketing, Communications, Psychology).
Perks & Benefits
- Flexible part-time hours.
- Opportunity to work remotely from anywhere in the US.
- Contribution to improving services for a global brand.
- Access to professional development resources.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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