Virtual Claims Processor (Data Entry) – Paid Training, No Phones

About the Company

Aviva is one of the UK’s leading insurance, wealth, and retirement businesses. We help our 18.5 million customers to save for the future and protect what matters. We are committed to fostering an inclusive and diverse workplace where every employee feels valued and empowered to bring their authentic selves to work. Join a company that is dedicated to making a positive impact on society and our customers’ lives, leveraging technology and innovation to deliver exceptional service.

Job Description

Are you meticulous, detail-oriented, and looking for a remote opportunity with comprehensive paid training? Aviva is seeking a Virtual Claims Processor to join our dynamic team. This entry-level position is perfect for individuals eager to start a career in the insurance sector without prior experience, offering a unique chance to learn the intricacies of claims processing. You will be responsible for accurately entering and reviewing claims data, ensuring compliance with company policies and regulatory requirements. Crucially, this role involves no phone calls, allowing you to focus purely on data accuracy and efficiency from the comfort of your home. We provide all the necessary training and tools to ensure your success.

Key Responsibilities

• Accurately process and input claims data into Aviva's systems following established guidelines.
• Review claims documentation for completeness, accuracy, and adherence to policy terms.
• Identify and escalate any discrepancies or complex issues to senior processors or management.
• Maintain strict confidentiality and data security protocols at all times.
• Collaborate with team members virtually to ensure smooth workflow and shared best practices.
• Participate actively in all provided training sessions and continuous learning opportunities.
• Adhere to all company policies, procedures, and regulatory requirements.

Required Skills

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Reliable internet connection and a dedicated home office space.
• Ability to learn quickly and adapt to new systems and processes.
• Self-motivated and able to work independently in a remote environment.
• Excellent written communication skills.

Preferred Qualifications

• High School Diploma or equivalent (A-Levels preferred).
• Previous experience in data entry, administrative support, or a similar role is a plus, but not required.
• Familiarity with insurance terminology or processes (will be taught during training).

Perks & Benefits

• Comprehensive paid training program.
• 100% remote work flexibility.
• Competitive salary and performance bonuses.
• Generous pension scheme.
• Private medical insurance.
• 25 days annual leave plus bank holidays.
• Life assurance and income protection.
• Access to Aviva's extensive learning and development resources.
• Employee assistance program.

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