About the Company
Nuffield Health is the UK’s largest healthcare charity. We’re passionate about building a healthier nation, and through our network of hospitals, fitness and wellbeing centres, and virtual services, we’re dedicated to helping people get well, stay well, and live healthier lives. We’re innovating in the telehealth space, providing accessible, high-quality virtual care nationwide, supported by a compassionate and efficient administrative team.
Job Description
Join Nuffield Health as a Virtual Medical Receptionist and become an integral part of our growing telehealth team. This is a fantastic opportunity for individuals looking to start a career in healthcare administration, with comprehensive paid training provided. You will be responsible for providing exceptional administrative support to our virtual medical professionals and patients, ensuring a smooth and positive experience for everyone engaging with our telehealth services. This is a 100% remote position, allowing you to work from the comfort of your home while contributing to vital healthcare services.
Key Responsibilities
- Manage virtual patient check-ins and check-outs, ensuring a seamless experience for telehealth appointments.
- Schedule and reschedule virtual consultations using our integrated electronic health record (EHR) system.
- Answer and direct patient inquiries via phone, email, and virtual chat, providing information on services and procedures.
- Assist patients with basic technical support for accessing virtual appointment platforms.
- Maintain accurate and confidential patient records within our digital systems.
- Process referrals, prescriptions, and administrative documents electronically.
- Liaise with medical staff, ensuring efficient communication regarding patient flow and administrative needs.
- Handle billing and insurance inquiries related to virtual services.
- Undertake all duties with a high degree of professionalism, empathy, and patient confidentiality.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite, email, web browsers).
- Ability to learn new software and virtual platforms quickly.
- Customer service-oriented mindset with a compassionate and professional approach.
- Reliable internet connection and a quiet home office environment suitable for remote work.
- A strong desire to learn and contribute to a healthcare setting.
Preferred Qualifications
- Previous experience in an administrative or customer service role (not necessarily medical).
- Familiarity with medical terminology or a strong interest in healthcare.
- Experience with virtual communication tools (e.g., Zoom, Microsoft Teams).
- A relevant certification in administration or customer service.
Perks & Benefits
- Comprehensive paid training programme.
- Fully remote work opportunity.
- Competitive salary and pension scheme.
- Health and wellbeing benefits.
- Opportunities for professional development and career progression within Nuffield Health.
- Supportive and collaborative team environment.
- Employee discount schemes.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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