About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Job Description
We are seeking a proactive and detail-oriented WFH G-Suite Technical Assistant to join our dynamic remote team in the UK. This is a 100% remote position. You will be instrumental in providing technical support and administrative assistance, primarily focusing on Google Workspace (G-Suite) applications. This role is ideal for someone with strong organizational skills, a customer-centric approach, and a solid understanding of cloud-based productivity tools. You will be responsible for ensuring smooth operations, troubleshooting user issues, and maintaining system efficiency while working from the comfort of your home, with all necessary equipment provided.
Key Responsibilities
- Provide first-line technical support for Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet) related issues for internal users.
- Assist with user account management, including provisioning, de-provisioning, and access rights modifications within the G-Suite admin console.
- Troubleshoot common software and hardware issues remotely, escalating complex problems to senior IT staff when necessary.
- Create and maintain technical documentation, FAQs, and user guides for G-Suite applications and internal processes.
- Conduct virtual training sessions for users on G-Suite features and best practices.
- Monitor system performance and report on recurring issues to identify areas for improvement.
- Support the deployment and management of company-provided equipment, ensuring remote setup and troubleshooting.
- Collaborate with other IT team members to ensure seamless service delivery and project completion.
Required Skills
- Proficiency in Google Workspace (G-Suite) applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet).
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer service-oriented mindset with a patient and helpful attitude.
- Basic understanding of IT support principles and ticketing systems.
- Reliable internet connection and a dedicated home office space.
Preferred Qualifications
- Previous experience in a remote technical support or administrative role.
- Familiarity with G-Suite administration console.
- IT-related certifications (e.g., Google IT Support Professional Certificate, CompTIA A+).
- Experience with remote diagnostic tools and support software.
- Knowledge of data privacy and security best practices.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Company-provided laptop, monitor, and essential peripherals for your home office.
- Opportunities for professional development and G-Suite specific certifications.
- Access to a wide range of employee assistance programs.
- Flexible working hours within a full-time structure.
- Employee discount programs and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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