About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Job Description
We are seeking a dedicated and technically proficient WFH Google Helpdesk Officer with a strong focus on managed services to join our dynamic team. In this 100% remote role, you will be the first point of contact for our clients, providing exceptional technical support for Google Workspace products and related managed services. You will troubleshoot, diagnose, and resolve a wide range of technical issues, ensuring minimal disruption and high client satisfaction. This role requires a proactive approach, excellent communication skills, and a solid understanding of Google’s ecosystem within an enterprise environment.
Key Responsibilities
- Provide first-line technical support for Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, etc.) and other Google-related managed services via phone, email, and chat.
- Diagnose and resolve technical issues efficiently, escalating complex problems to higher-level support teams when necessary.
- Document all support interactions and resolutions accurately in the ticketing system.
- Assist users with account management, configuration, and best practices for Google products.
- Monitor service desk queues and ensure timely responses and resolutions.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
- Participate in ongoing training and professional development to stay current with Google Workspace updates and new managed service offerings.
- Collaborate with internal teams to improve service delivery and client satisfaction.
- Adhere to company policies and procedures, including security and data privacy guidelines.
Required Skills
- 1+ year experience in a technical support or helpdesk role, preferably with Google Workspace.
- Proficiency in troubleshooting Google Workspace applications (Gmail, Drive, Calendar, Docs, etc.).
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently in a remote environment and manage time effectively.
- Customer-focused mindset with a commitment to providing high-quality service.
- Familiarity with ticketing systems and ITIL best practices.
Preferred Qualifications
- Google Workspace Administrator certifications (e.g., Google Workspace Administrator Exam).
- Experience with identity and access management (IAM) solutions within a Google environment.
- Understanding of network fundamentals (DNS, TCP/IP) as they relate to cloud services.
- Previous experience in a managed services provider (MSP) environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Remote work stipend.
- Professional development opportunities and training programs.
- Employee assistance program.
- Flexible work arrangements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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