Museum Guest Services – Cultural Sector focus

About the Company

The BYU Museum of Art (MOA) is a world-class institution dedicated to collecting, preserving, and exhibiting art from various cultures and time periods. Located on the campus of Brigham Young University in Provo, Utah, the MOA serves as a vibrant cultural hub for students, faculty, and the wider community. Our mission is to enrich lives through art by fostering understanding, appreciation, and a sense of wonder. We host a diverse array of exhibitions, educational programs, and events, striving to make art accessible and engaging for all visitors. Join our team and contribute to a legacy of cultural enrichment and service.

Job Description

We are seeking an enthusiastic and service-oriented individual to join our team as a Museum Guest Services professional with a focus on enhancing the cultural experience for all visitors. In this vital role, you will be the first point of contact for guests, providing exceptional service, information, and a welcoming atmosphere. You will play a crucial part in ensuring every visitor has a memorable and enriching experience at the BYU Museum of Art, connecting them with our collections and programs. This position requires a passion for art and culture, excellent communication skills, and a proactive approach to guest satisfaction. You will be instrumental in making our museum a friendly and accessible space for diverse audiences.

Key Responsibilities

• Warmly greet and welcome all museum visitors, providing a positive first impression.
• Process admissions, memberships, and program registrations accurately using our point-of-sale system.
• Provide comprehensive information about current exhibitions, permanent collections, public programs, and facilities.
• Assist visitors with wayfinding, accessibility needs, and general inquiries.
• Handle visitor feedback, concerns, and complaints with professionalism and a problem-solving attitude.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Assist with monitoring visitor flow and crowd management during peak times or special events.
• Process retail sales in the museum store, if applicable.
• Collaborate with other museum departments to ensure a cohesive and high-quality visitor experience.
• Stay informed about museum events, exhibitions, and policies to provide accurate and up-to-date information.

Required Skills

• Proven experience in customer service or a guest-facing role (minimum 1 year).
• Excellent verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency with basic computer applications and point-of-sale systems.
• A genuine interest in art, culture, and educational institutions.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as required.

Preferred Qualifications

• Associate's or Bachelor's degree in Art History, Museum Studies, Hospitality, or a related field.
• Previous experience working in a museum, gallery, or cultural institution.
• Fluency in a second language (especially Spanish, given the local demographics).
• Knowledge of local cultural attractions and community resources.
• Experience with visitor management software or CRM systems.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Retirement savings plan with employer contributions.
• Free or discounted admission to museum events and exhibitions.
• Discounts at the museum store and campus dining facilities.
• Opportunities for professional development and training in museum operations.
• A supportive and collaborative work environment dedicated to cultural enrichment.

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