About the Company
Associated Bank is a leading financial services company with a rich history of serving individuals, families, and businesses throughout the Midwest. We are committed to fostering strong community relationships, delivering exceptional customer service, and providing a stable, secure, and supportive environment for both our customers and our employees. Join a team where your contributions are valued and your growth is encouraged.
Job Description
We are seeking a dedicated and detail-oriented Bank Teller to join our team in Green Bay. This role is crucial in providing excellent customer service, handling financial transactions accurately, and upholding our commitment to a safe and secure banking environment. The ideal candidate will have strong communication skills, a meticulous approach to cash handling, and a proactive mindset towards maintaining security protocols. You will be the front-line face of Associated Bank, ensuring every customer interaction is positive, efficient, and secure.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and cashing checks, while adhering to all bank policies and procedures.
- Maintain strict security protocols for cash handling and transaction processing to ensure the safety of assets and information.
- Identify and escalate suspicious activities or transactions in accordance with anti-money laundering (AML) and 'know your customer' (KYC) regulations.
- Assist customers with inquiries regarding their accounts and bank services, providing knowledgeable and courteous support.
- Promote bank products and services to customers, identifying opportunities to cross-sell where appropriate.
- Balance cash drawer at the end of each shift with precision and report any discrepancies promptly.
- Operate banking software and equipment, including coin counters, currency counters, and ATMs.
- Educate customers on self-service options and digital banking tools to enhance their banking experience.
- Adhere to all regulatory compliance requirements and internal bank policies.
- Maintain a clean and organized work area to contribute to a professional branch environment.
Required Skills
- High school diploma or equivalent
- Minimum 6 months of experience in cash handling or customer service roles
- Strong attention to detail and accuracy in all transactions
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Basic computer proficiency and ability to learn new software quickly
- Demonstrated ability to maintain confidentiality and adhere to security protocols
Preferred Qualifications
- Previous experience as a bank teller or in a financial institution
- Associates degree in business, finance, or a related field
- Knowledge of banking products and services
- Experience with anti-money laundering (AML) and 'know your customer' (KYC) procedures
Perks & Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee wellness programs
- Tuition reimbursement and professional development opportunities
- Employee assistance program (EAP)
- Life and disability insurance
- Opportunities for career advancement within a stable organization
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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