About the Company
Concentrix is a global leader in customer experience solutions and technology, empowering the world’s best brands to improve their customer relationships. With a presence across continents, we are committed to delivering exceptional service and innovative solutions that drive business success and create meaningful career paths for our employees.
Job Description
Are you passionate about helping businesses succeed online? Do you have excellent communication skills and a knack for problem-solving? Concentrix is seeking enthusiastic and dedicated individuals to join our fully remote team as Google Ads Support Agents. This is an incredible opportunity to start a rewarding career with paid, comprehensive training – no prior experience with Google Ads is required! You’ll be the first point of contact for Google Ads advertisers, providing expert guidance, troubleshooting technical issues, and helping them optimize their campaigns. Best of all, this role offers a stable schedule with no weekend shifts, allowing for a healthy work-life balance.
Key Responsibilities
- Provide world-class customer service and technical support to Google Ads advertisers via phone, email, and chat.
- Assist advertisers with account setup, campaign management, billing inquiries, and policy questions.
- Diagnose and resolve technical issues related to Google Ads platform functionality and campaign performance.
- Educate clients on Google Ads features, best practices, and optimization strategies to improve their advertising success.
- Accurately document all interactions and resolutions in our customer relationship management (CRM) system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain up-to-date knowledge of Google Ads products, policies, and industry trends.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Comfortable navigating and troubleshooting web-based applications.
- Ability to work independently in a remote environment and manage time effectively.
- A dedicated home office space free from distractions with reliable high-speed internet.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or technical support role.
- Familiarity with online advertising concepts or platforms.
- Proficiency in additional languages is a plus.
- Bachelor's degree or equivalent vocational training.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- 100% remote work opportunity.
- Stable schedule with no weekend shifts.
- Generous paid time off and holidays.
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Opportunities for career growth and professional development.
- Access to employee assistance programs.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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