About the Company
Marriott International, a global leader in hospitality, is renowned for its diverse portfolio of hotels and unwavering commitment to guest satisfaction. With a presence in over 130 countries, we offer unparalleled opportunities for growth and a vibrant culture that values every associate. Joining Marriott means becoming part of a family dedicated to excellence, innovation, and creating memorable experiences for travelers worldwide. We believe in nurturing talent and providing a supportive environment where individuals can thrive and build a fulfilling career, even starting without prior experience.
Job Description
Are you a bright, enthusiastic individual with a professional demeanor looking to launch your career in hospitality? Marriott International is seeking a dedicated Front Desk Receptionist for our vibrant Minneapolis location. This entry-level position is perfect for someone with no prior experience who possesses a natural flair for customer service and a polished appearance. We are committed to providing comprehensive training to ensure your success, equipping you with all the necessary skills to excel in this crucial role. You will be the welcoming face of our establishment, ensuring every guest feels valued and their stay is exceptional from the moment they arrive.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures efficiently.
- Answer incoming calls, direct them appropriately, and provide information with a friendly and helpful attitude.
- Manage guest reservations, modifications, and cancellations with accuracy.
- Handle guest inquiries, concerns, and requests promptly and professionally, escalating issues when necessary.
- Process payments, maintain accurate cash drawer, and ensure all transactions are recorded correctly.
- Maintain a clean and organized front desk and lobby area.
- Collaborate effectively with other hotel departments to ensure seamless guest experiences.
- Adhere to all company policies, procedures, and safety guidelines.
Required Skills
- Exceptional verbal communication and interpersonal skills.
- Professional and polished appearance with a positive attitude.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and ability to learn new software systems quickly.
- Strong organizational skills and attention to detail.
- Reliability and punctuality.
Preferred Qualifications
- High school diploma or equivalent.
- Eagerness to learn and a strong desire to build a career in hospitality.
- Prior experience in customer service or a public-facing role (even if unpaid or informal).
- Fluency in additional languages is a plus.
Perks & Benefits
- Comprehensive training and professional development programs.
- Competitive salary and opportunities for advancement within a global company.
- Health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Marriott employee travel discounts worldwide.
- 401(k) retirement plan with company match.
- Supportive team environment and mentorship opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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