About the Company
OMD UK is a globally recognized, award-winning media agency committed to driving exceptional business results for our clients. Part of Omnicom Media Group, we leverage cutting-edge data, technology, and insights to create impactful media strategies. We foster a culture of innovation, collaboration, and continuous learning, empowering our teams to lead the future of media.
Job Description
We are seeking a highly motivated and detail-oriented WFH Client Success Associate to join our dynamic team, specializing in Google Marketing Platform (GMP). In this fully remote role, you will be instrumental in ensuring our clients achieve maximum value from their GMP investments. You will serve as a primary point of contact, providing expert support, proactive optimization strategies, and comprehensive reporting. This role requires a strong understanding of digital advertising ecosystems, particularly within the Google suite, and a passion for client satisfaction.
Key Responsibilities
- Manage and cultivate strong relationships with a portfolio of assigned clients, ensuring their success and satisfaction with Google Marketing Platform solutions.
- Act as a subject matter expert for Google Marketing Platform products (e.g., Google Ads, Google Analytics, DV360, SA360, CM360), providing guidance and best practices.
- Proactively identify client needs and opportunities for growth, developing and presenting tailored strategies to optimize campaign performance and platform utilization.
- Onboard new clients to GMP, guiding them through setup, integration, and initial campaign launches.
- Monitor client performance, analyze data, and create detailed reports with actionable insights and recommendations.
- Collaborate cross-functionally with sales, technical, and media teams to ensure seamless service delivery and client problem resolution.
- Stay current with GMP updates, industry trends, and competitive landscapes to continuously enhance client offerings.
Required Skills
- Proven experience (2+ years) in a client-facing role within digital marketing or advertising.
- Strong understanding and hands-on experience with Google Marketing Platform products (Google Ads, Google Analytics, DV360, SA360, CM360).
- Excellent communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
- Demonstrated ability to manage multiple client accounts and priorities effectively.
- Self-motivated, proactive, and capable of working independently in a remote environment.
Preferred Qualifications
- Google Marketing Platform certifications (e.g., Google Ads, Google Analytics Individual Qualification).
- Experience with other ad tech platforms or analytics tools.
- Bachelor’s degree in Marketing, Business, or a related field.
Perks & Benefits
- Generous paid time off and public holidays.
- Comprehensive health, dental, and vision insurance.
- Flexible working hours and a fully remote work model.
- Professional development opportunities and training budgets.
- Company pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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