About the Company
Hawaii State Federal Credit Union is a not-for-profit financial cooperative dedicated to serving the needs of Hawaii’s state, city, and county employees and their families. With a rich history of community involvement and a commitment to our members’ financial well-being, we pride ourselves on exceptional service and fostering a supportive work environment. We believe in investing in our employees’ growth and offer comprehensive training programs to help them succeed.
Job Description
Are you passionate about helping others and eager to start a career in financial services? Hawaii State Federal Credit Union is looking for enthusiastic individuals to join our team as Member Service Representatives in Kailua-Kona. This entry-level position is perfect for those seeking a rewarding career path, offering comprehensive paid training and opportunities to earn industry certifications. You will be the first point of contact for our valued members, providing personalized financial solutions and exceptional service. If you’re a team player with a positive attitude and a desire to learn, we encourage you to apply!
Key Responsibilities
- Serve as the primary point of contact for members, assisting with inquiries, transactions, and account management.
- Accurately process financial transactions, including deposits, withdrawals, transfers, and loan payments.
- Identify member needs and recommend appropriate credit union products and services, such as loans, savings accounts, and digital banking solutions.
- Educate members on credit union policies, procedures, and security measures.
- Maintain a high level of confidentiality and adhere to all regulatory compliance standards.
- Resolve member issues efficiently and professionally, escalating complex cases when necessary.
- Actively participate in paid training programs and work towards obtaining required industry certifications.
- Collaborate with team members to achieve branch goals and enhance the overall member experience.
Required Skills
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and empathetic approach.
- Basic computer proficiency and ability to learn new software quickly.
- Demonstrated ability to work effectively in a team-oriented environment.
- Strong attention to detail and accuracy.
- Ability to multitask and manage time effectively in a fast-paced setting.
Preferred Qualifications
- Previous customer service experience in any industry.
- Associates degree or some college coursework.
- Familiarity with financial products or services.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive paid training program designed to ensure your success.
- Support for obtaining valuable industry certifications.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee assistance program.
- Tuition reimbursement program for continued education.
- Vibrant and supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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