About the Company
Cognizant (Nasdaq: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant is ranked among the best-performing and most admired companies in the world. We are committed to fostering a diverse and inclusive workplace where every associate can thrive and contribute to our collective success. Join our team in Santa Clarita and be part of a company that values innovation, expertise, and client satisfaction.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support? Cognizant is seeking an enthusiastic and motivated Entry-Level Microsoft Support Specialist (Tier 1) to join our growing team in Santa Clarita, CA. This is an excellent opportunity for individuals with little to no prior experience to gain valuable skills and grow within a leading global company. In this role, you will be the first point of contact for users experiencing technical issues related to Microsoft products and services, providing exceptional customer service and technical assistance. We offer comprehensive training, a supportive work environment, and weekly pay to help you establish your career path in IT.
Key Responsibilities
- Provide front-line technical support for Microsoft operating systems, applications (e.g., Office 365, Teams), and related hardware via phone, email, and chat.
- Troubleshoot and resolve basic technical issues, including password resets, account lockouts, software installations, and connectivity problems.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate complex or unresolved issues to Tier 2 support or appropriate teams following established procedures.
- Educate users on best practices and self-service options to prevent future issues.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Participate in ongoing training and development to enhance technical knowledge and skills.
Required Skills
- Strong verbal and written communication skills in English.
- Basic understanding of computer hardware and software.
- Familiarity with Microsoft Windows operating systems and common Microsoft Office applications.
- Excellent problem-solving abilities and a keen attention to detail.
- A positive attitude, strong work ethic, and a desire to learn and grow in IT.
- Ability to work effectively in a fast-paced team environment.
- Customer service-oriented mindset with the ability to empathize with users.
Preferred Qualifications
- High school diploma or GED.
- Some prior customer service experience (any industry).
- Basic knowledge of IT service management (ITSM) principles or ticketing systems.
- Any relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals) are a plus but not required.
- Previous experience with remote support tools.
Perks & Benefits
- Competitive weekly pay
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Extensive paid training and continuous learning opportunities
- Career advancement programs and mentorship
- Employee assistance program
- Supportive and inclusive company culture
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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