About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We are passionate about making a difference for our clients and their customers, delivering innovative solutions that span customer lifecycle management, digital transformation, and business process optimization.
Job Description
Are you looking to jumpstart your career but lack formal experience or a degree? Concentrix’s Career Kickstart program in Fort Worth is designed specifically for individuals like you! We believe in potential over pedigree, offering comprehensive, fully-paid training to equip you with the skills needed to excel in customer service and business operations. This is a unique opportunity to gain valuable professional experience, build a strong foundation for your career, and become part of a supportive, global team.
Key Responsibilities
- Participate actively in a structured, comprehensive training program to develop core customer service and operational skills.
- Handle inbound customer inquiries professionally and efficiently via phone, email, or chat after initial training.
- Provide accurate information and solutions to customer questions and issues.
- Document customer interactions and resolutions clearly and concisely in the system.
- Collaborate with team members and supervisors to continuously improve performance and customer satisfaction.
- Adhere to company policies, procedures, and service level agreements.
- Maintain a positive and empathetic attitude towards customers and colleagues.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- A positive attitude and a willingness to learn.
- Basic computer proficiency and ability to navigate multiple systems.
- High school diploma or equivalent.
- Ability to work effectively in a team environment.
Preferred Qualifications
- Previous experience in customer service, retail, or hospitality (informal experience is welcome).
- Familiarity with CRM software or ticketing systems.
- Ability to adapt to a fast-paced and evolving work environment.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive, fully paid training program.
- Medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program and wellness initiatives.
- A supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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