About the Company
Teleperformance is a global leader in customer experience management, connecting the biggest and most respected brands on the planet with their customers. We are passionate about helping our clients succeed, which starts with investing in our people. Join a dynamic team committed to innovation, excellence, and a supportive work environment where your growth is our priority.
Job Description
Are you looking to kickstart your career in customer service with a global leader? Teleperformance is excited to offer a unique opportunity for aspiring professionals with our Trainee program. No prior experience is required – we provide comprehensive, paid training to equip you with all the skills you need to succeed. This entry-level position is perfect for individuals eager to learn, grow, and make a real impact while delivering exceptional customer experiences. You will be supported by a dedicated team and gain invaluable experience in a fast-paced, customer-focused environment. This is an on-site role based in our Newark, New Jersey office.
Key Responsibilities
- Participate actively in all paid training sessions to develop a strong understanding of products, services, and customer interaction best practices.
- Handle inbound and outbound customer inquiries, providing accurate and timely information.
- Assist customers with problem resolution, ensuring a positive and professional experience.
- Document customer interactions accurately and efficiently in our systems.
- Collaborate with team members and supervisors to continuously improve performance and service quality.
- Adhere to company policies, procedures, and service level agreements.
- Maintain a high level of professionalism and empathy in all customer interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills and a customer-focused attitude.
- Ability to learn new systems and processes quickly.
- Basic computer navigation skills and familiarity with web-based applications.
- High school diploma or equivalent.
- Reliable and punctual with a strong work ethic.
- Ability to work effectively in a team environment.
Preferred Qualifications
- Previous experience in a customer-facing role (even if not in a contact center).
- Familiarity with common office software (e.g., Microsoft Office Suite).
- A positive and adaptable attitude with a desire to help others.
- Bilingual abilities (Spanish/English) are a plus, but not required.
Perks & Benefits
- Competitive hourly wage with paid training.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work environment.
- Employee assistance program.
- Employee discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.