About the Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a legacy spanning over a century, UPS is committed to innovation, sustainability, and delivering what matters. We are a team of dedicated individuals working together to connect the world.
Job Description
As a UPS Support Associate, you will be a crucial point of contact for our customers and internal teams, providing exceptional service and resolving inquiries related to shipping, tracking, and various logistics operations. This immediate hire position is perfect for individuals who are proactive, customer-focused, and ready to make an immediate impact in a fast-paced environment. You will contribute to maintaining UPS’s reputation for reliability and efficiency by ensuring smooth communication and effective problem-solving. This role requires excellent organizational skills and the ability to thrive in a dynamic setting.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Assist customers with package tracking, delivery schedules, and service options.
- Resolve shipping-related issues, including lost or damaged packages, and process claims efficiently.
- Coordinate with internal departments to ensure seamless service delivery and problem resolution.
- Maintain detailed records of customer interactions and transactions.
- Educate customers on UPS products, services, and self-service tools.
- Identify and escalate complex issues to appropriate supervisory personnel.
- Adhere to company policies and procedures, ensuring compliance and data security.
Required Skills
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a team-oriented environment.
- Customer service-oriented mindset.
- Ability to multitask and manage time efficiently in a fast-paced setting.
Preferred Qualifications
- Previous experience in a customer service or support role.
- Familiarity with logistics or shipping industry practices.
- Experience with CRM software or customer support platforms.
- Associate's degree or some college coursework.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Tuition assistance program.
- Employee discount programs.
- Career development and advancement opportunities within a global company.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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