About the Company
VITAS Healthcare, a leader in hospice and palliative care, is dedicated to providing high-quality, compassionate care to patients and families facing life-limiting illnesses. With a strong commitment to dignity and comfort, we serve communities across the nation, ensuring that every patient receives personalized support. Join our team and be a part of an organization that values empathy, excellence, and a collaborative spirit.
Job Description
We are seeking a dedicated and empathetic Hospice Intake Coordinator to join our team in Downtown Oceanside. This pivotal administrative role involves being the first point of contact for patients, families, and healthcare professionals seeking hospice services. You will be responsible for managing the intake process from initial inquiry to admission, ensuring a seamless and supportive transition for our patients. This role requires exceptional organizational skills, a compassionate demeanor, and the ability to handle sensitive information with the utmost discretion. If you are passionate about making a difference in the lives of others and possess strong administrative capabilities, we encourage you to apply.
Key Responsibilities
- Manage all incoming calls and inquiries regarding hospice services with professionalism and empathy.
- Conduct initial patient screenings, gathering essential medical and demographic information.
- Verify patient eligibility for hospice care based on established criteria and insurance guidelines.
- Coordinate with clinical teams, physicians, and other healthcare providers to facilitate patient admissions.
- Process and maintain accurate patient records, ensuring compliance with all regulatory requirements.
- Explain hospice services and benefits clearly to patients and families, addressing their questions and concerns.
- Schedule and confirm admission appointments and initial assessments.
- Collaborate with the interdisciplinary team to ensure a smooth transition of care.
- Maintain confidentiality of all patient and company information.
- Assist with other administrative tasks as needed to support the hospice team.
Required Skills
- Minimum 1 year of administrative experience, preferably in a healthcare setting.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced, emotionally sensitive environment.
- Demonstrated empathy, compassion, and a non-judgmental approach.
- Ability to multitask and prioritize effectively.
Preferred Qualifications
- Associate's or Bachelor's degree in healthcare administration, business, or a related field.
- Previous experience in hospice, home health, or palliative care.
- Familiarity with medical terminology and electronic health record (EHR) systems.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Employee assistance program.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
- Meaningful work that makes a real difference in people's lives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.