About the Company
Meta Platforms is building technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution of social technology. We are committed to fostering a safe, inclusive, and positive environment across all our platforms, which is where dedicated roles like our Online Content Moderators play a critical part.
Job Description
Join Meta Platforms as an Online Content Moderator specializing in Health content, based in our Swansea office. In this vital role, you will be on the front lines, reviewing user-generated content to ensure compliance with our Community Standards, specifically focusing on policies related to health and well-being. This includes assessing sensitive topics such as medical misinformation, harmful health advice, self-harm, and eating disorders. Your work directly contributes to safeguarding our global community and maintaining a trusted, healthy online environment for billions of users worldwide. We are looking for individuals with a strong sense of empathy, excellent judgment, and a commitment to upholding our platform’s integrity.
Key Responsibilities
- Review and moderate user-generated content, focusing on health-related topics, to ensure compliance with Meta's Community Standards and policies.
- Make critical decisions on content that may violate policies, including medical misinformation, self-harm, graphic content, and other sensitive health topics.
- Apply deep understanding of policy guidelines to accurately classify and take appropriate action on reported content.
- Escalate complex or ambiguous cases to senior moderators or policy teams as needed.
- Contribute to the continuous improvement of moderation processes and policy guidelines by providing feedback and insights.
- Maintain high levels of productivity and quality while handling a large volume of content.
- Collaborate with team members and cross-functional partners to ensure consistency and effectiveness in moderation.
- Protect user privacy and confidentiality in all moderation activities.
Required Skills
- Exceptional judgment and decision-making skills under pressure.
- Strong ability to analyze and interpret complex policy guidelines.
- High level of empathy and emotional resilience when exposed to sensitive and potentially disturbing content.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills in English.
- Ability to work independently and as part of a diverse team.
- Proficiency in using online tools and systems for content review.
- Understanding of the importance of online safety and community well-being.
Preferred Qualifications
- Previous experience in content moderation, customer service, or a related field involving policy enforcement.
- Background or interest in public health, psychology, sociology, or related human sciences.
- Familiarity with Meta platforms and Community Standards.
- Additional language skills are a plus, particularly those relevant to Meta's global user base.
- Demonstrated ability to adapt to fast-paced, evolving environments.
Perks & Benefits
- Comprehensive health and dental insurance.
- Generous paid time off and holiday schedule.
- Access to Meta's wellness programs and resources.
- Opportunities for professional development and career growth.
- On-site amenities including a modern office environment.
- Pension scheme contribution.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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