Administrative Receptionist – Combined Front Desk Role

About the Company

MemorialCare Health System is a leading nonprofit health system with more than 225 care locations throughout Los Angeles and Orange counties. We are dedicated to providing high-quality, compassionate care and exceptional patient experiences. Our mission is to improve the health and well-being of individuals and communities through a commitment to excellence and innovation.

Job Description

We are seeking a dedicated and organized Administrative Receptionist to join our team in a combined front desk role. This vital position serves as the first point of contact for patients, visitors, and callers, ensuring a welcoming and efficient experience. The successful candidate will manage a variety of administrative tasks, provide excellent customer service, and support the smooth operation of our office. This is an on-site role that requires a professional and proactive individual with a strong commitment to patient satisfaction and administrative accuracy.

Key Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls with efficiency and courtesy.
• Manage patient scheduling, appointments, and confirmations.
• Process patient registrations, update records, and verify insurance information.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and organized reception area.
• Assist with various administrative duties such as filing, scanning, and data entry.
• Provide general information to patients and visitors.
• Manage office supplies inventory and place orders as needed.
• Coordinate with other departments to ensure seamless patient flow and operational efficiency.

Required Skills

• Proven experience as a Receptionist, Administrative Assistant, or similar role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Exceptional customer service and interpersonal skills.
• High school diploma or equivalent.

Preferred Qualifications

• Associate’s degree in Business Administration or a related field.
• Experience with electronic health record (EHR) systems.
• Bilingual proficiency (English and Spanish).

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Life insurance and disability benefits.
• Employee assistance program (EAP).
• Opportunities for professional development and growth.
• Positive and supportive work environment.

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