About the Company
Sky UK is a leading telecommunications and media company, part of Comcast, providing television, broadband internet, and telephone services to consumers and businesses in the United Kingdom. We are committed to innovation, customer satisfaction, and creating a diverse and inclusive workplace where everyone can thrive. Join us in shaping the future of entertainment and connectivity.
Job Description
Are you passionate about making a real difference in customers’ lives from the comfort of your own home? Sky UK is seeking dedicated and empathetic Online Customer Liaisons to join our 100% remote team. This is an exciting opportunity to provide exceptional support, build lasting relationships, and ensure our customers have the best possible experience with Sky services. You will be the friendly and knowledgeable first point of contact, resolving inquiries and offering solutions primarily through online channels, contributing to meaningful work that keeps millions connected and entertained.
Key Responsibilities
- Engage with customers via live chat, email, and social media platforms to address inquiries and resolve issues promptly and professionally.
- Provide comprehensive support for Sky products and services, including TV, broadband, and mobile, guiding customers through troubleshooting steps.
- Educate customers on product features, service benefits, and account management options.
- Identify and escalate complex technical or billing issues to the appropriate specialist teams.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Proactively identify opportunities to enhance the customer experience and contribute to service improvement initiatives.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development programs to stay updated on product knowledge and customer service best practices.
Required Skills
- Excellent written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in navigating multiple computer systems and applications simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- A quiet, dedicated home workspace with reliable high-speed internet access.
- Demonstrated empathy and a genuine desire to help customers.
- Basic technical aptitude to understand and explain digital services.
Preferred Qualifications
- Previous experience in a customer service, call center, or online support role.
- Familiarity with telecommunications or media products and services.
- Experience using CRM software and online communication tools.
- A proactive attitude towards learning and professional development.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Employee discount on Sky products and services.
- Extensive training and ongoing professional development opportunities.
- Access to a supportive and collaborative remote team culture.
- Career progression pathways within a global media leader.
- Work-from-home stipend for essential equipment (e.g., internet).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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