About the Company
BT Group is one of the world’s leading telecommunications companies, serving millions of customers across the UK and internationally. We connect people through reliable fixed-line, mobile, broadband, and TV services. Our commitment to innovation and customer satisfaction drives us forward, creating a dynamic and supportive environment for our employees to thrive. Join us in making a difference in how people connect.
Job Description
Are you eager to start a rewarding career in customer service but lack prior experience? BT Group is looking for enthusiastic and motivated individuals to join our customer support team in Coventry as a Customer Support Assistant. This is an incredible opportunity for immediate hire, offering comprehensive training and a clear path for professional growth. We value your potential, your willingness to learn, and your commitment to providing excellent service. If you have a passion for helping people and are looking for a company that invests in your development, we encourage you to apply!
Key Responsibilities
- Answer incoming customer calls and respond to queries regarding products, services, and billing in a professional and friendly manner.
- Provide accurate information and guidance, resolving issues efficiently and escalating complex problems when necessary.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Proactively identify opportunities to improve customer service processes and contribute to team goals.
- Adhere to company policies and procedures, ensuring compliance with data protection and privacy regulations.
- Participate in ongoing training and development programs to enhance your skills and product knowledge.
Required Skills
- Excellent verbal and written communication skills.
- A genuine desire to help customers and resolve their issues.
- Strong active listening skills and empathy.
- Basic computer literacy and ability to navigate multiple systems.
- Ability to work effectively in a fast-paced team environment.
- Reliability and a strong work ethic.
- A positive attitude and eagerness to learn new skills.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Familiarity with telecommunications products and services is advantageous.
- Ability to speak multiple languages is a bonus, but not essential.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Comprehensive paid training program.
- Generous holiday allowance.
- Employee discounts on BT products and services.
- Pension scheme.
- Health and wellness programs.
- Opportunities for career advancement within a large, stable company.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.