About the Company
Market Force Information is a leading provider of customer experience management solutions, helping businesses improve customer satisfaction and operational efficiency through advanced analytics, surveys, and mystery shopping programs. We empower brands to deliver exceptional customer experiences globally.
Job Description
Are you passionate about food and customer service? Do you enjoy sharing your experiences to help businesses improve? Market Force Information is seeking enthusiastic individuals to join our team of Casual Dining Mystery Shoppers. This is a unique opportunity to provide valuable feedback on service quality, food presentation, and overall dining atmosphere in various family-friendly restaurants. You’ll get to enjoy meals and get compensated for your detailed observations, helping our clients enhance their customer experience. This flexible, part-time role is perfect for those looking for supplemental income and an enjoyable way to make an impact.
Key Responsibilities
- Visit assigned casual dining restaurants as a regular customer.
- Order and consume meals, observing service, food quality, cleanliness, and overall atmosphere.
- Pay close attention to specific client guidelines and evaluation criteria.
- Complete detailed online questionnaires and reports within strict deadlines, providing objective and constructive feedback.
- Maintain discretion and anonymity throughout the shopping experience.
- Submit receipts and any other required documentation accurately and promptly.
Required Skills
- Excellent observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- Reliability and punctuality in completing assignments.
- Ability to follow instructions and adhere to guidelines precisely.
- Access to reliable transportation.
- Comfortable using a computer and internet for report submission.
Preferred Qualifications
- Prior experience in customer service or hospitality.
- Familiarity with various casual dining restaurant brands.
- A passion for dining out and sharing experiences.
Perks & Benefits
- Flexible scheduling, perfect for supplemental income.
- Complimentary meals or reimbursement for dining expenses.
- Opportunity to influence service quality at popular restaurants.
- Enjoy a unique and engaging "job" experience.
- Be part of a community dedicated to improving customer experiences.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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