About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for the world’s best brands, including over 100 Global Fortune 500 clients. We are committed to innovation, customer success, and fostering a diverse, inclusive, and engaging work environment.
Job Description
Join our dynamic remote team as a Google Business Profile Support Specialist! In this crucial role, you will be the first point of contact for businesses seeking assistance with their Google Business Profile listings. You will provide expert guidance, troubleshoot technical issues, and ensure a seamless experience for our clients. This 100% remote position offers the flexibility to work from anywhere in the UK while being an integral part of a global team dedicated to excellence in customer service and digital solutions.
Key Responsibilities
- Provide comprehensive support to businesses regarding their Google Business Profile accounts via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues related to profile verification, editing, optimization, and content management.
- Educate users on Google Business Profile features and best practices to enhance their online presence.
- Maintain high levels of customer satisfaction through professional and empathetic communication.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Stay up-to-date with Google Business Profile updates and industry changes.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in navigating various software applications and web-based tools.
- Ability to work independently and manage time effectively in a remote environment.
- A passion for customer service and a desire to help businesses succeed online.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer support or technical support role.
- Familiarity with Google products and services, especially Google Business Profile, Google Maps, or Google Search.
- Experience working in a remote capacity.
- A degree or equivalent experience in a related field (e.g., IT, Marketing).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday entitlement.
- Fully remote work model with flexible hours.
- Opportunities for professional development and career advancement within a global company.
- Access to world-class training programs and resources.
- Employee assistance program for personal and professional support.
- Virtual team-building events and a supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.