About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology. We partner with some of the world’s best brands to deliver exceptional service and drive business growth. With a dynamic and inclusive work environment, we empower our employees to thrive and build meaningful careers, offering robust training and advancement opportunities for dedicated individuals.
Job Description
Are you a motivated individual eager to start a rewarding career in customer support? Concentrix is seeking enthusiastic Junior Teleperformance Support Specialists to join our growing team in Pasco, WA. This is an incredible opportunity for those with little to no prior experience, as we provide comprehensive paid orientation and ongoing training to ensure your success. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing exceptional service that strengthens customer relationships. We are looking for individuals who are passionate about helping others and eager to learn within a supportive and collaborative environment.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Actively listen to customer concerns, identify root causes, and provide accurate, timely solutions.
- Document all customer interactions, feedback, and resolutions clearly and concisely in our systems.
- Collaborate with team members and escalate complex or unresolved issues to appropriate senior staff.
- Maintain a high level of customer satisfaction by delivering a positive and empathetic experience.
- Adhere to company policies, procedures, and quality standards in all interactions.
- Participate fully in our paid orientation program and continuous professional development training.
- Contribute to a positive team environment and uphold Concentrix's commitment to excellence.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple applications simultaneously.
- High school diploma or equivalent.
- Reliable attendance and punctuality.
- Customer-focused attitude with a desire to help others.
- Ability to learn new information and processes quickly.
Preferred Qualifications
- Previous experience in a customer service, retail, or hospitality role (informal or formal).
- Familiarity with CRM software or ticketing systems.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
- Strong organizational skills and attention to detail.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive paid orientation and ongoing professional development programs.
- Robust health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off (PTO) and company holidays.
- Employee assistance program (EAP) for personal and professional support.
- Clear pathways for career advancement and internal promotion opportunities.
- Access to a dynamic, inclusive, and supportive work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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