About the Company
The City of Abilene is dedicated to serving its community with excellence and integrity. We are committed to fostering a vibrant, safe, and progressive environment for all residents and businesses. Our team works tirelessly to provide essential services, manage local infrastructure, and uphold the values that make Abilene a great place to live and work. Join us in making a real difference in our community.
Job Description
Are you passionate about helping people and looking for a rewarding career with stable hours? The City of Abilene is seeking a dedicated and enthusiastic Local Council Customer Service Advisor to join our team. In this vital role, you will be the first point of contact for residents, providing crucial information, resolving inquiries, and guiding them through various city services and regulations. This is an excellent opportunity to contribute directly to your community’s well-being, working Monday to Friday with no weekend shifts.
Key Responsibilities
- Serve as the primary point of contact for residents, businesses, and visitors, addressing inquiries via phone, email, and in-person.
- Provide accurate and up-to-date information on city services, programs, regulations, and events.
- Assist citizens with applications, permits, billing questions, and other common requests.
- Investigate and resolve customer complaints and issues efficiently and courteously.
- Direct complex inquiries to the appropriate department or city official for further assistance.
- Maintain detailed records of interactions and resolutions in our customer relationship management system.
- Collaborate with various city departments to ensure seamless service delivery.
- Stay informed about changes in city policies, services, and local initiatives.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Proficiency in basic computer applications (Microsoft Office Suite, email, CRM systems).
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Strong problem-solving abilities and attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Familiarity with local government operations or public administration.
- Experience using customer relationship management (CRM) software.
- Associate’s degree or higher in public administration, business, or a related field.
Perks & Benefits
- Competitive salary and robust benefits package.
- Monday to Friday work schedule – no weekends!
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Pension plan/retirement savings.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Meaningful work that directly impacts the Abilene community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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