About the Company
CVS Health is a leading healthcare innovation company with a purpose to help people on their path to better health. We provide a full range of pharmacy and healthcare services, from retail pharmacies to pharmacy benefit management, health plans, and a vast network of clinical services. Our commitment to technology drives our mission to make healthcare simpler, more accessible, and more affordable.
Job Description
Are you passionate about technology and healthcare? Do you thrive on solving problems and helping others? CVS Health is seeking a dedicated Pharmacy Software Support Tech to join our dynamic team in Buffalo, NY. This role offers a unique blend of IT support within the critical healthcare pharmacy sector, providing a clear career path for growth and specialization. You will be instrumental in ensuring the smooth operation of our pharmacy software systems, supporting our pharmacists and technicians in delivering exceptional patient care.
Key Responsibilities
- Provide first and second-tier technical support for proprietary pharmacy software and related systems.
- Diagnose and troubleshoot software issues, system errors, and connectivity problems in a timely manner.
- Collaborate with pharmacy staff to understand their needs and provide effective solutions.
- Document support requests, resolutions, and system configurations accurately.
- Escalate complex issues to senior support engineers or development teams when necessary.
- Participate in system testing, upgrades, and deployment activities.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
Required Skills
- Minimum 1 year of experience in IT support or a related technical role.
- Basic understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced healthcare environment.
- Proficiency with Microsoft Office Suite.
Preferred Qualifications
- Experience with pharmacy management software (e.g., RxConnect, Cerner, Epic Willow).
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Basic understanding of healthcare regulations (HIPAA).
- Prior experience in a pharmacy or healthcare setting.
Perks & Benefits
- Competitive salary and comprehensive benefits package (medical, dental, vision).
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Tuition reimbursement and professional development opportunities.
- Employee discount programs.
- Clear career progression and mentorship programs.
- Hybrid work model offering flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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