About the Company
Hilton Garden Inn Swansea is a prestigious establishment offering exceptional hospitality and an unparalleled guest experience. As part of the globally recognized Hilton brand, we pride ourselves on our commitment to service excellence, comfortable accommodations, and a vibrant work environment. We believe in fostering a culture where every team member is valued and has the opportunity to grow.
Job Description
We are seeking a dedicated and enthusiastic Room Service Attendant to join our luxurious hotel team in Swansea. In this role, you will be responsible for delivering a superior dining experience directly to our guests’ rooms, ensuring prompt and accurate service with a friendly and professional demeanor. This position requires flexibility for shift work, including evenings, weekends, and holidays, to meet the demands of our 24/7 operations. If you have a passion for hospitality and a keen eye for detail, we invite you to contribute to our reputation for excellence.
Key Responsibilities
- Receive and process room service orders accurately, either over the phone or through digital systems.
- Prepare and set up trays with appropriate food, beverages, and cutlery according to guest orders and hotel standards.
- Deliver food and beverage orders to guest rooms efficiently and courteously, ensuring timely service.
- Present invoices and accurately process payments, handling cash, credit cards, or room charges.
- Retrieve used trays and dishes from guest rooms and corridors, maintaining cleanliness and order.
- Ensure all food safety and hygiene standards are strictly adhered to during preparation and delivery.
- Anticipate guest needs and respond to requests promptly and professionally, ensuring guest satisfaction.
- Communicate effectively with kitchen staff and other hotel departments to ensure seamless service.
- Maintain a clean and organized work area and equipment.
- Assist with inventory and stocking of room service supplies as needed.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Strong attention to detail and accuracy in order taking and delivery.
- Ability to lift and carry trays weighing up to 25 lbs (11 kg).
- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays.
- A professional and polished appearance.
- Basic numeracy for handling payments and invoices.
Preferred Qualifications
- Previous experience in a hotel, restaurant, or customer service role.
- Familiarity with point-of-sale (POS) systems.
- Knowledge of food and beverage service standards.
- Proficiency in additional languages is a plus.
Perks & Benefits
- Competitive salary and opportunities for tips.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday pay.
- Hotel discounts worldwide across the Hilton portfolio.
- Ongoing training and professional development opportunities.
- Uniform provided and laundered.
- Complimentary staff meals during shifts.
- Pension scheme.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.