About the Company
Expedia Group is a global travel technology company, powering travel for everyone, everywhere. With a portfolio of brands including Expedia, Hotels.com, Vrbo, and Orbitz, we are dedicated to connecting travelers with a vast selection of accommodations, flights, activities, and travel services. We believe in the power of travel to transform lives and are committed to making it easier, more accessible, and more enjoyable for millions of people worldwide. Join our innovative team and help shape the future of travel.
Job Description
We are seeking a detail-oriented and efficient Travel Itinerary Processor with a strong focus on online booking systems to join our remote team. In this 100% remote role, you will be responsible for accurately processing and managing travel itineraries generated through our various online platforms. This position requires meticulous attention to detail, excellent organizational skills, and the ability to work independently in a fast-paced virtual environment. If you have a passion for travel and a knack for precise data management, we encourage you to apply.
Key Responsibilities
- Process and verify travel itineraries generated via Expedia Group's online booking platforms, ensuring accuracy and completeness.
- Review booking details, including flights, hotels, car rentals, and activities, for discrepancies or errors.
- Communicate effectively with internal teams and, occasionally, external partners to resolve booking issues or clarify details.
- Maintain up-to-date knowledge of various online booking tools, travel policies, and industry best practices.
- Input and update traveler information and booking changes into designated systems with precision.
- Identify and report system errors or potential improvements to the online booking process.
- Adhere to strict deadlines and quality standards for all processed itineraries.
- Handle confidential customer and booking information with the utmost discretion.
Required Skills
- Proven experience in data entry, administrative support, or a similar detail-oriented role.
- Demonstrated proficiency with online booking engines and travel reservation systems.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to work independently and manage multiple tasks in a remote setting.
- Excellent written and verbal communication skills.
- Proficiency with Google Workspace or Microsoft Office Suite (especially spreadsheets).
Preferred Qualifications
- 1-2 years of experience in the travel industry, specifically with itinerary processing or back-office operations.
- Familiarity with global travel destinations and common travel logistics.
- Associate’s or Bachelor’s degree in hospitality, tourism, or a related field.
- Experience with customer service in an online environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and vacation.
- 401(k) retirement plan with company match.
- Employee travel discounts and perks.
- Opportunities for professional development and career growth.
- A supportive, collaborative, and entirely remote work environment.
- Access to a vast network of travel professionals and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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