About the Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history of innovation and a commitment to customer service, UPS connects people and businesses around the world, driving economic growth and delivering peace of mind.
Job Description
Are you looking to kickstart your career with a world-renowned logistics leader? UPS is seeking enthusiastic and motivated individuals to join our team as a UPS Support Representative with a focus on career development. This entry-level position is perfect for those eager to learn, grow, and provide exceptional service to our customers. You will be the first point of contact for inquiries, assisting with tracking, shipping solutions, and general support, playing a crucial role in ensuring customer satisfaction and seamless operations. This is an incredible opportunity to learn the intricacies of global logistics and build a foundation for a long-term career within UPS.
Key Responsibilities
- Answer incoming customer calls, emails, and chats promptly and professionally.
- Provide accurate information regarding package tracking, shipping services, rates, and delivery options.
- Resolve customer inquiries and issues efficiently, escalating complex cases when necessary.
- Document all customer interactions and resolutions in the company's CRM system.
- Collaborate with internal departments to ensure timely and effective problem-solving.
- Maintain a high level of product and service knowledge to better assist customers.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and ability to navigate various software systems.
- Ability to work effectively in a fast-paced team environment.
- Punctual and reliable attendance.
- Customer-focused mindset with a positive attitude.
- Ability to handle sensitive information with discretion.
Preferred Qualifications
- High School Diploma or GED.
- Previous experience in a customer service or support role (internships or volunteer work considered).
- Familiarity with logistics or shipping industry concepts.
- Bilingual skills (e.g., Spanish) are a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Tuition assistance and career development programs.
- Employee discount programs on UPS services and more.
- Opportunities for advancement within a global company.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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