About the Company
David Lloyd Clubs is the leading health, sport and leisure group in the UK and Europe. We operate 133 clubs across nine countries and have over 750,000 members. Our clubs provide state-of-the-art facilities including gyms, swimming pools, tennis courts, and a wide array of group exercise classes, including a thriving yoga programme. We are dedicated to helping our members live life to the full, offering a vibrant community and exceptional service in a friendly environment.
Job Description
We are seeking an enthusiastic, high-energy individual to join our team as a Yoga Front Desk attendant for afternoon and evening shifts at our Blackpool club. This pivotal role is the first point of contact for our yoga studio members and guests, requiring exceptional customer service skills and a passion for promoting health and wellness. You will manage bookings, answer inquiries, ensure a welcoming atmosphere, and support the smooth operation of our busy yoga schedule. If you thrive in a dynamic environment and love interacting with people, we encourage you to apply!
Key Responsibilities
- Warmly greet and check-in members and guests for yoga classes.
- Manage class bookings, cancellations, and membership inquiries efficiently.
- Process payments for classes, memberships, and retail items.
- Provide accurate information about our yoga programmes, instructors, and studio policies.
- Maintain the cleanliness and organization of the reception area and studio common spaces.
- Assist with retail sales and inventory management for yoga-related products.
- Handle member feedback and resolve issues professionally and promptly.
- Prepare the studio space before and after classes, ensuring a serene environment.
- Collaborate with instructors and the wider club team to ensure a seamless member experience.
Required Skills
- Proven customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in basic computer systems and booking software.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A positive attitude and high energy level, especially during peak hours.
- Flexibility to work afternoon and evening shifts, including weekends.
Preferred Qualifications
- Previous experience in a fitness, wellness, or hospitality setting.
- Familiarity with yoga practices or a personal interest in wellness.
- First Aid/CPR certification (or willingness to obtain).
Perks & Benefits
- Competitive salary and opportunities for growth.
- Complimentary David Lloyd Clubs membership (including access to yoga classes).
- Employee discounts on products and services.
- Comprehensive training and development programmes.
- A supportive and vibrant team environment.
- Contribution to pension scheme.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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