About the Company
Hilton Garden Inn Norwich is part of the globally recognized Hilton brand, offering upscale accommodation and exceptional service in the heart of Norwich. We pride ourselves on creating a welcoming and comfortable experience for all our guests, supported by a dedicated and passionate team committed to excellence and genuine hospitality.
Job Description
We are seeking a dynamic and enthusiastic Lobby Porter to join our high-energy team for afternoon shifts. In this vital role, you will be the first point of contact for many of our guests, providing exceptional service and ensuring a smooth and pleasant experience from arrival to departure. This position requires a proactive individual with a positive attitude and a commitment to maintaining our hotel’s reputation for outstanding guest care.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with luggage and directions.
- Efficiently handle guest luggage, ensuring safe and timely delivery to and from rooms.
- Provide accurate and helpful information about hotel services, facilities, and local attractions.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and public areas.
- Assist the front desk team with various tasks, including answering phones and directing inquiries.
- Anticipate guest needs and respond promptly and courteously to all requests.
- Support the valet service, if applicable, with parking and retrieving guest vehicles.
- Ensure security protocols are followed and report any suspicious activities.
- Collaborate effectively with all hotel departments to ensure seamless guest service.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly, approachable demeanor.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Physical stamina to lift and carry luggage and stand for extended periods.
- Reliable and punctual, with a strong work ethic.
- Attention to detail and a proactive approach to maintaining standards.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Familiarity with the Norwich area and local attractions.
- Ability to operate hotel equipment such as luggage carts.
- Basic knowledge of hotel operating procedures.
Perks & Benefits
- Competitive hourly pay.
- Generous hotel discounts for you and your family worldwide.
- Opportunities for training and career development within a global brand.
- Complimentary uniform and laundry service.
- Meal allowances during shifts.
- A supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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