About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Our Blackpool office serves as a crucial hub for delivering innovative IT solutions and support services across various sectors.
Job Description
We are seeking a dedicated Google Workspace Support Assistant to join our dynamic team in Blackpool. This role is crucial for ensuring our internal and external clients effectively utilize Google Workspace applications. You will provide comprehensive support primarily through chat and email, focusing on resolving technical issues, guiding users through features, and maintaining system efficiency. This is an excellent opportunity for an individual with strong problem-solving skills and a passion for technology, looking for a role with no direct phone interaction.
Key Responsibilities
- Provide expert technical support for Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, Chat) via chat and email channels.
- Diagnose and resolve user issues related to Google Workspace functionality, account access, data sharing, and synchronization.
- Create and maintain clear, concise documentation for common issues, resolutions, and best practices.
- Escalate complex issues to senior support engineers or relevant IT teams when necessary.
- Proactively identify trends in user issues and suggest improvements to enhance user experience.
- Assist with onboarding new users to Google Workspace, providing introductory guidance and resources.
- Monitor support queues and ensure timely resolution of all inquiries.
- Participate in ongoing training to stay current with Google Workspace updates and new features.
Required Skills
- Proven experience with Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet).
- Excellent written communication skills with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage multiple support requests efficiently.
- Exceptional attention to detail.
- Familiarity with ticketing systems and IT service management principles.
Preferred Qualifications
- Google Workspace Administrator Fundamentals certification or similar.
- Previous experience in a non-phone based technical support role.
- Understanding of ITIL framework.
- Experience with user training or creating support documentation.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and flexible working arrangements.
- Opportunities for professional development and Google certifications.
- Pension scheme with company contributions.
- Vibrant and inclusive company culture.
- On-site parking and modern office facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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