About the Company
Concentrix is a global leader in customer experience (CX) solutions and technology, empowering many of the world’s best brands. We deliver end-to-end capabilities across the entire customer lifecycle, including robust IT support services that ensure our clients operate seamlessly. Join our dynamic team and contribute to a company that values innovation, dedication, and exceptional service.
Job Description
Join Concentrix as an IT Support Technician, serving our clients with exceptional technical assistance both remotely and on-site in the Brooklyn area. This hybrid role involves diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to business operations. You will be a key point of contact for end-users, providing prompt and professional support, and contributing to the overall efficiency and satisfaction of our diverse client base.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate senior teams when necessary.
- Perform on-site support, troubleshooting, and maintenance for client systems within the Brooklyn vicinity.
- Configure, install, and deploy new hardware (laptops, desktops, peripherals) and software applications.
- Maintain accurate records of all support activities, resolutions, and configurations in the ticketing system.
- Educate users on best practices and basic troubleshooting techniques to promote self-sufficiency.
- Participate in IT projects as required, including system upgrades and infrastructure improvements.
- Adhere to company and client security policies and procedures at all times.
Required Skills
- Proven experience (minimum 2 years) in IT support or a similar technical role.
- Strong knowledge of Windows operating systems (Windows 10/11), Microsoft Office Suite, and common business applications.
- Familiarity with fundamental network concepts (TCP/IP, DNS, DHCP, Wi-Fi configuration).
- Excellent problem-solving and analytical skills with attention to detail.
- Exceptional communication and customer service abilities, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced, client-focused environment.
- Valid driver's license and reliable transportation for field visits within the Brooklyn area.
Preferred Qualifications
- CompTIA A+, Network+, or other relevant IT certifications (e.g., Microsoft Certified Professional).
- Experience with IT service management (ITSM) ticketing systems (e.g., ServiceNow, Zendesk).
- Experience supporting macOS and basic Linux environments.
- Associate's or Bachelor's degree in Information Technology or a related field.
Perks & Benefits
- Competitive annual salary and comprehensive benefits package.
- Opportunities for professional development, training, and career growth within a global company.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and observed holidays.
- Employee assistance program for personal and professional support.
- Access to cutting-edge technology and tools to enhance your skills.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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