About the Company
Humana is a leading health and well-being company focused on making it easy for people to achieve their best health. With a strong commitment to improving healthcare experiences, Humana serves millions of members across the United States. We are dedicated to innovation, member satisfaction, and fostering a supportive work environment where every associate can thrive.
Job Description
We are seeking a highly detail-oriented and accurate Member Service Representative to join our team in New Port Richey, FL. In this critical role, you will be responsible for precise data entry, ensuring the integrity and accuracy of member information, claims data, and service records. This position combines meticulous data management with direct support for our members, requiring excellent organizational skills and a commitment to quality. You will be a vital part of our operational excellence, directly impacting member satisfaction and our ability to deliver seamless healthcare services.
Key Responsibilities
- Accurately enter and update member information, claims data, and other critical records into designated systems with a high degree of precision.
- Review and verify data for errors, discrepancies, or missing information, ensuring data integrity and compliance with company standards.
- Communicate effectively with internal teams and members to clarify information, resolve data issues, and provide updates.
- Maintain strict confidentiality and adhere to all data privacy regulations (e.g., HIPAA).
- Process service requests and inquiries from members, providing accurate information and courteous assistance.
- Collaborate with other departments to ensure smooth information flow and resolution of complex cases.
- Contribute to process improvement initiatives, identifying opportunities to enhance efficiency and accuracy in data entry and member service.
- Manage workload efficiently to meet daily productivity and accuracy targets.
Required Skills
- Exceptional attention to detail and accuracy in data entry.
- Proven ability to maintain high data quality standards.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time management skills.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or higher in a relevant field.
- Previous experience in data entry, administrative support, or a call center environment, preferably in healthcare.
- Familiarity with medical terminology and healthcare industry practices.
- Experience with customer relationship management (CRM) software.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Tuition reimbursement and professional development opportunities.
- Employee wellness programs and resources.
- Life insurance and disability coverage.
- Employee assistance program.
- On-site gym or wellness facilities (where applicable).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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