About the Company
Miracle-Ear has been a leader in the hearing health industry for over 70 years, dedicated to helping people rediscover the joy of sound. With a vast network of franchised and corporate-owned locations across the United States, we are committed to providing personalized hearing solutions, cutting-edge technology, and exceptional patient care. Our mission is to improve lives by delivering superior hearing experiences through innovative products and compassionate service.
Job Description
Join Miracle-Ear as a Hearing Aid / Audiology Assistant and play a crucial role in our Midland, TX clinic. This dynamic position combines administrative duties with direct patient support, blending retail service with clinical assistance. You will be instrumental in creating a welcoming environment, supporting our Audiologists and Hearing Care Professionals, and guiding patients through their hearing care journey from initial consultation to ongoing maintenance. If you are a compassionate, detail-oriented individual with excellent customer service skills, we invite you to apply.
Key Responsibilities
- Greet and check in patients, manage appointments, and handle scheduling and rescheduling.
- Prepare examination rooms and equipment for patient appointments, ensuring cleanliness and readiness.
- Assist Audiologists and Hearing Care Professionals during evaluations, fittings, and follow-up appointments.
- Perform basic hearing aid maintenance, cleaning, and minor troubleshooting or repairs.
- Educate patients on the proper care, usage, and maintenance of their hearing devices and accessories.
- Manage patient records, update information, process insurance documentation, and handle billing inquiries.
- Maintain accurate inventory of hearing aids, accessories, and office supplies, placing orders as needed.
- Support retail sales by explaining product features, benefits, and current promotions to patients.
- Handle incoming calls, answer patient questions, and direct complex inquiries to the appropriate professional.
- Maintain a clean, organized, and professional clinic environment.
- Provide administrative support including data entry, filing, and managing correspondence.
Required Skills
- Excellent verbal and written communication skills.
- Proven customer service and interpersonal skills with a compassionate approach.
- Proficiency in basic computer applications, including Microsoft Office Suite and scheduling software.
- Strong organizational abilities and meticulous attention to detail.
- Ability to multitask, prioritize tasks, and manage time effectively in a busy environment.
- Empathetic and patient-focused demeanor.
- Ability to work effectively both independently and as a valued team member.
Preferred Qualifications
- Previous experience (1+ year) in a medical office, retail sales, or customer service setting.
- Associate's degree or certification in a related healthcare administrative field.
- Familiarity with audiology terminology, hearing aid technology, or medical office procedures.
- Experience with electronic health records (EHR) systems.
Perks & Benefits
- Competitive hourly wage with opportunities for career growth.
- Comprehensive health, dental, and vision insurance coverage.
- Paid time off (PTO) and company-paid holidays.
- 401(k) retirement plan with company matching contributions.
- Ongoing training and professional development opportunities to enhance your skills.
- A supportive and collaborative work environment dedicated to patient well-being.
- Employee discounts on hearing products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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