About the Company
Optum, a part of UnitedHealth Group, is a leading health services innovation company dedicated to helping people live healthier lives. We are committed to transforming health care by creating a simpler, more effective, and more connected health system. Join our team and be part of an organization that values innovation, compassion, and the power of teamwork to make a real difference.
Job Description
We are seeking a dedicated and empathetic Pharmacy Call Center Representative to join our dynamic team in Mesa, Arizona. In this vital role, you will be the first point of contact for our members, providing exceptional support exclusively through chat. This position focuses purely on customer service and information delivery; there is no dispensing of medication involved. Your primary goal will be to assist members with their pharmacy-related inquiries, resolve issues, and ensure a positive experience by providing accurate and timely information. If you have a passion for helping others, excellent written communication skills, and thrive in a fast-paced environment, we encourage you to apply! This is an on-site, full-time position.
Key Responsibilities
- Engage with members via live chat to address pharmacy-related questions and concerns.
- Provide accurate information regarding prescriptions, benefits, claims, and general pharmacy services.
- Resolve member issues efficiently and effectively, escalating complex cases to appropriate departments when necessary.
- Document all interactions and resolutions thoroughly and accurately in our system.
- Maintain a high level of professionalism, empathy, and customer satisfaction in all communications.
- Adhere to all company policies, procedures, and regulatory requirements.
- Continuously learn and adapt to changes in pharmacy services and system updates.
Required Skills
- Exceptional written communication and grammar skills.
- Strong ability to empathize and build rapport with members through text-based communication.
- Proficiency in navigating multiple computer systems and applications simultaneously.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a structured environment.
- High school diploma or GED.
Preferred Qualifications
- Previous experience in a call center, customer service, or healthcare setting.
- Familiarity with medical or pharmacy terminology.
- Experience with chat-based customer support platforms.
- Bilingual abilities (Spanish/English) a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee Assistance Program (EAP).
- Tuition reimbursement program.
- Modern, supportive, and collaborative on-site work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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