About the Company
The Scottish Legal Aid Board (SLAB) is a non-departmental public body responsible for managing legal aid in Scotland. The Cumbernauld Public Defender’s Office is a vital part of SLAB, committed to providing access to justice for individuals who need it most. Our team of dedicated professionals offers high-quality legal representation and advice, ensuring fair treatment within the Scottish legal system. We operate with integrity, compassion, and a strong sense of public service, fostering an inclusive and supportive environment for both staff and clients.
Job Description
We are seeking a highly motivated and organised Public Defender’s Office Receptionist to join our team in Cumbernauld. This is an excellent entry-level opportunity for individuals looking to start a career in public service and gain valuable experience in a legal environment. The successful candidate will be the first point of contact for clients, visitors, and callers, playing a crucial role in the efficient operation of our office. You will be responsible for managing the reception area, handling administrative tasks, and providing essential support to our legal team, ensuring a welcoming and professional atmosphere.
Key Responsibilities
- Greet and welcome clients and visitors in a professional and friendly manner
- Answer, screen, and forward incoming phone calls, taking accurate messages as needed
- Manage the reception area, ensuring it is tidy and presentable at all times
- Schedule appointments and maintain appointment calendars for legal staff
- Process incoming and outgoing mail, deliveries, and faxes
- Assist with general administrative tasks, including filing, scanning, photocopying, and data entry
- Maintain confidentiality of all client information and sensitive legal documents
- Order and maintain office supplies, ensuring adequate stock levels
- Provide basic information to clients regarding office procedures and direct them to appropriate staff
- Support legal professionals with ad-hoc administrative duties as required
Required Skills
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proficiency in basic office software (e.g., Microsoft Office Suite)
- Ability to work independently and as part of a team
- Professional and friendly demeanour
- High level of discretion and ability to maintain confidentiality
- Strong attention to detail
- Basic data entry skills
Preferred Qualifications
- Previous experience in a customer service or office administration role is a plus, but not required
- An interest in the legal sector or public service
- Familiarity with office equipment (printers, scanners, phone systems)
Perks & Benefits
- Generous annual leave allowance
- Defined benefit pension scheme (Civil Service Pension Scheme)
- Training and development opportunities
- Supportive and collaborative work environment
- Access to employee assistance programmes
- Opportunities for career progression within the public sector
- Work-life balance initiatives
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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